Shipping Policy

At Borcelle, we strive to deliver your premium footwear with speed and care.

Complimentary Shipping: We offer free standard shipping on all orders within the United States.
Processing Time: Orders are typically processed within 1–3 business days. You will receive a tracking number via email once your order has been dispatched.
Expedited Shipping: Faster delivery options are available at checkout for an additional fee.
International Shipping: Currently, we focus on domestic delivery, but stay tuned as we expand our global reach.

We want you to be perfectly satisfied with your stride.

30-Day Window: You may return or exchange unworn shoes in their original packaging within 30 days of delivery.
Return Process: To initiate a return, please contact our support team with your order number.
Condition: Items must be in “as new” condition. Shoes showing visible outdoor wear or damage will not be eligible for a full refund.
Refunds: Once received and inspected, refunds are processed to your original payment method within 5–7 business days.