FAQs

Our dedicated support team provides personalized assistance for all your footwear needs. As a brand managed by Grasswood International LLC , a professional entity established in Delaware, we ensure every inquiry regarding our products or shipping is handled with the highest level of care.

To get your shoes to you as fast as possible, we occasionally ship items from different distribution centers. If you ordered multiple pairs, they may arrive in separate packages, but rest assured the rest of your order is currently in transit.

We take great pride in our quality, but if an item arrives damaged, please contact our support team immediately. Under our commitment to conducting lawful and professional business, we will prioritize your replacement or refund to make things right.

Absolutely. We want your shoes to fit perfectly. You can exchange your unworn footwear for a different size or style within our standard exchange window. Just reach out to us, and we will walk you through the simple process.

First, ensure the code is entered correctly and has not expired. Please note that most promotional codes cannot be combined with other sales. If you are still having trouble, contact our team and we will verify the code for you.

Yes! While we provide standard complimentary shipping, we offer expedited options at checkout for those who need their new shoes in time for a specific event or meeting.